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FREE SHIPPING! on orders of $70 or more SHIPPING / DELIVERIES Orleans Vapor Company currently ships only within the United States. We do not ship to New York, Massachusetts, Rhode Island, Washington, Oregon, Montana, or California. Orders placed with a shipping address in a prohibited state will be canceled. When will my order ship? Please allow 1–3 business days for processing. Because many of our e-liquids are made fresh to order, processing time may vary during holidays, sales, or periods of high order volume. How can I track my order? You will receive an order-confirmation email after placing your order. Once your package ships, you will receive a separate tracking email from ShippingEasy. Please check your spam or junk folder if you do not see it.
Please allow up to 24 hours after receiving the tracking email for USPS to scan the package and display an update. Can I change my order or shipping address? Contact us as soon as possible if you notice a mistake. We will try to help, but orders cannot be changed after they have shipped. Please verify your products, nicotine strengths, billing information, and shipping address before submitting your order. Additional shipping charges may apply if an incorrect or incomplete address causes a package to be returned. What carrier do you use? We currently ship through USPS. Do you ship to P.O. boxes? Yes, we can ship to valid U.S. P.O. box addresses. What if my package arrives damaged or contains the wrong item? Contact Orleans Vapor Company promptly with your order number and clear photographs of the package and product. We will review the issue and help determine the appropriate replacement or resolution. What if tracking shows my package is lost or delivered but I did not receive it? Check the shipping address on your order and contact your local USPS office first. If the package still cannot be located, contact us with your order number and tracking information so we can assist you. Returns and exchanges
Eligible unopened and unused hardware may qualify for online store credit or exchange within 14 days of delivery. E-liquid, disposables, coils, pods, and other consumable products are final sale. Please review our Returns & Exchanges Policy for complete details. USPS Customer Service |
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