Q: When will my order ship?
A: Please allow 1-3 business days for processing time. Holidays, will be processed and shipped within 3 days of the following business day. Our working business days are from Monday – Friday. We work hard to get your order shipped out as soon as possible.
Q: How can I track my order?
A: After you receive the order confirmation email when your order is placed, you will receive a shipping confirmation email once your order has been shipped!
Please allow 24 hours for the shipping carrier to scan it into the system and provide an update.
We strive to offer the most expedited and reliable service. Orleans Vapor Company cannot guarantee the transit and delivery times. Due to certain high volumes of packages that USPS may receive, the tracking number may not be updated within several days. Tracking information may not be updated until your package has reached your local USPS sort facility, transit location, or post office.
Q: I made a mistake on my order, can I change it?
A: Once your order has been placed you can contact us at facebook page or our contact us page if any changes need to be made. We will do our best to accommodate changes, but we are unable to make any changes once your order has been shipped. Please make sure to double check that the shipping and billing information, as well as your selected items. are correct before submitting your order. The Orleans Vapor Company will not be liable for any products ordered incorrectly or for address entered incorrectly.
Q: Can I return my order?
A: Unfortunately, we do not accept returns. However, in the case you have received an incorrect item, we will provide a replacement with proof of purchase and a photo of the incorrect item.
Q: What carrier do you use for shipping?
A: We currently utilize USPS only for Shipping.
Q: Can you ship to a P.O. Box?
A: We can ship to a P.O. box. Once tracking shows it has reached that box, it is considered delivered.
Q: I received my package, but it was damaged. What do I do?
A: For any claims and issues that arise you may contact the carrier directly utilizing the tracking number of your shipment. Please send us an e-mail with your order number so we can assist you if needed.
Q: I tracked my package, and it was lost. What do I do?
A: Lost and undelivered packages are not the responsibility of Orleans Vapor Company and any issues arising from packages/shipments not received must be resolved with the postal carrier in use.
We will do our best to provide a resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update. Failure to notify us of shipping address errors on your account and order with 48 hours may cause additional shipping charges.
USPS Customer Service
1-800-ASK-USPS (1-800-275-8777) to file a claim
Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6PM ET