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Order Status
Has my order shipped?
	Once your package ships, a separate tracking email will be sent through ShippingEasy. Please check your spam or junk folder if you do not see the tracking email. USPS tracking may take up to 24 hours to display its first update.
How do I change quantities or cancel an item in my order?
	Contact Orleans Vapor Company as soon as possible through our Contact Us page if you need to change or cancel an order. We will try to accommodate your request, but changes and cancellations are not guaranteed once processing or mixing has begun. Orders cannot be changed or canceled after they have shipped.
How do I track my order?
	Once your package ships, ShippingEasy will send a tracking email containing your USPS tracking number and tracking link. Please check your spam or junk folder if you do not see the email. Allow up to 24 hours for USPS to scan the package and display the first tracking update. You may also use the My Account / Order Status link to review your order status.
My order has not arrived. What should I do?
	Check the USPS tracking link in the ShippingEasy email to review the latest delivery update. If tracking shows delivered, verify the shipping address, check around the delivery location, ask household members or neighbors, and contact your local USPS office. Tracking updates can occasionally appear before the package is physically delivered. If the package still cannot be located, contact Orleans Vapor Company with your order number and tracking information so we can assist you.
An item is missing from my shipment. What should I do?
	First, check all packing materials and confirm whether your order was shipped in more than one package. Review your ShippingEasy tracking email and My Account / Order Status for shipment details. If an item is still missing, contact Orleans Vapor Company promptly with your order number, the name of the missing item, and photographs of the package and the products received so we can review the order and assist you.
My product is missing a part. What should I do?
	Review the product description and included-items list first, because batteries, coils, charging adapters, and other accessories may be sold separately unless specifically stated. Check all packaging and inserts carefully. If a part that should have been included is missing, contact Orleans Vapor Company with your order number, the product name, the missing part, and clear photographs of the product and packaging so we can review the issue.
What happens if an item is out of stock?
	Orleans Vapor Company does not accept backorders. Products that are unavailable cannot be ordered until they are returned to stock. Restock dates may vary, and some discontinued products may not become available again.